Support

We're here to help.

Common questions

How do I delete my account or data?

Open WetuWild and go to Settings → Danger Zone to permanently delete your account and associated content. You can also email us at the address above and we'll process the deletion for you.

How do I get a copy of my data?

Go to Settings → My Data in the app to export a copy of your data at any time.

How do I report a sighting, comment, or account?

Use the in-app report tool on any post, comment, Moment, or profile — it goes directly to our moderation team, and reports are reviewed by a person, not an algorithm. If you're unable to use the in-app tool, email us with a link or description of the content and we'll follow up.

I'm having trouble signing up or signing in.

WetuWild requires users to be aged 18 and older, verified at sign-up. If you're being blocked at the age gate or hitting an error signing in, email us with your account's email address and a description of what happened.

I'm a guide, lodge, tour operator, or vendor — I am having trouble setting up a business account.

While signing up, ensure you have selected the role which corresponds to your business. Email us at the address above with your business name and the profile type you're after (guide, lodge, tour operator, or vendor/partner) and we'll help you get set up. Note after you have selected a role type, it cannot be changed in the app.

How do paid promotions work?

Professional accounts can buy paid promotions to boost visibility within the app. Promotions are purchased and processed through Apple — WetuWild never receives your card details. Email us if you have a question about a specific purchase.

Where's your Privacy Policy?

You can read it in full at our Privacy Policy page, and inside the app under Settings → Privacy.

Still stuck?

Email hsbappdeveloper@gmail.com with a description of the issue, your account's email address, and, if relevant, a screenshot — we'll get back to you as quickly as we can.